RETURNS
A customer can exchange a product within 14 working days from the day following the delivery of a product.
In this case, we ask you to notify us immediately after delivery by e-mail and to return the products within 14 calendar days from the day following the delivery. We ask you to indicate in the e-mail for which product you wish to exchange your purchase. Exchange is only possible if the product has not been used and the packaging is undamaged and is included. If you wish to exchange the product for a product of a different value, the balance will be refunded/additional invoiced as appropriate. The shipping costs and the risk of returning a product for exchange are borne by the customer.
In the event of an exchange,
VAL POTTERY webshop will pay the shipping costs of the product to be re-sent once.
In the event of an exchange, you must return the products to the following address:
VAL POTTERY
Valerie Maenhout
Stormestraat 142
8790 Waregem
Belgium