Frequently Asked Questions

Do you have a question about your purchase? You might find the answer in these frequently asked questions. Can’t find it? Don’t hesitate to contact us

When selecting our materials (clay, glaze, etc.), we place great importance on dishwasher safety. We all prefer not to have to wash dishes by hand, don’t we? Every piece is dishwasher-safe. Just like glass, your piece will remain beautiful for years—even for future generations—if you wash it by hand.

Every item is oven- and microwave-safe. That’s very important to us! Please note, however, that we only guarantee this up to 200°C in the oven

Online orders will be immediatly picked. No worries. If transport doesn't fail or has delays, you'll receive your order within the next day or the day after. Depending on the time the order has been placed

We know that today we face many challenges, with an impact on the environment, nature and the climate. And Val Pottery takes her responsibility! We believe that every small player can have a big impact on nature. We try to reduce our ecological footprint, every day. We strive for transparency towards the outside world. We reuse every piece of clay that is lost.