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Privacy Policy

We need your information to ensure that we can deliver your order to the address you have provided. That is why privacy-sensitive data (or personal data) is processed via the website www.valpottery.be. Val Pottery considers careful handling of personal data of great importance. This data is therefore carefully processed and secured by us. We are happy to tell you exactly what we do with your personal data and why we need it in this privacy statement. If you have any questions after reading our privacy policy, please do not hesitate to contact us via our customer service.

If new developments give reason to do so, our privacy policy may be changed from time to time. You can always find the most current privacy policy on our website www.valpottery.be. We recommend that you regularly consult this privacy policy.

This privacy statement was last amended on 14-02-2022.

In our processing, we comply with the requirements that have been drawn up within the privacy legislation. This means, among other things, that:

  • we clearly state for which purposes we process personal data. You can find this in this privacy statement;
  • we limit our collection of personal data to only that data that is necessary for legitimate purposes;
  • we first ask for your permission to process your personal data in cases where your permission is required;
  • we take appropriate security measures to protect your personal data and require the same from parties (e.g.: a logistics partner) that process personal data on our behalf;
  • we respect your right to make your personal data available for inspection, to correct, to delete, to block or to transfer your personal data at your request. As well as your right to withdraw consent to the processing, if the consent is the legal basis on which the processing is based.

Val Pottery, located at Stormestraat 142, 8790 Waregem, is responsible for the processing of data as described in this privacy policy.

PERSONAL DATA

Personal data includes all data that can be traced back to you as an individual. This includes your name, telephone number, address, email address, IP address, customer number, order history and surfing behaviour.

USE OF PERSONAL DATA

When you visit our website valpottery.be, we obtain certain information from you. This happens, for example, when you visit our website, create an account and fill in certain information or when you contact our customer service. We only store and use those personal data that you provide in the context of the service you have requested or of which they are provided to us with a view to processing it.

In some cases, we receive your information from others. For example, we receive your name and address details when someone wants to send a gift directly to you. We can also obtain data from other parties, but this is only possible if you have given those parties permission to provide certain data to us.

DATA FROM CHILDREN

Our services are not aimed at children. The use of valpottery.be by customers under the age of 18 is therefore only permitted with the express permission of a parent or guardian.

ACCESS ACCOUNT AREA

If you choose to create an account on the valpottery.be website, you can gain access to a management environment where you can set, specify and, if necessary, change data yourself. We store the following information in your personal account: your name, (delivery and residential/establishment) address(es), telephone number, e-mail address, payment

details, and any company name and VAT number. In addition, your order history and the chosen delivery options are also saved. The interests you have entered are also stored, namely your wish list and your e-mail preferences.

PURPOSES

  • Processing your order
    If you order something, we need certain information from you to be able to deliver your order and to keep you informed. We also need this information from you for any returns or repairs.
  • Handling payment transactions
    In order to process the payment of the order correctly, we use your payment details. Naturally, all payments are made within a secure payment environment. For this we use mollie.com, an online payment system that makes payment easier and more flexible.
  • Communication
    In order to facilitate communication regarding your order and/or other questions, we use your personal data.
  • Execution of legal obligation
    In order to comply with our legal obligation, we store the data necessary to execute the agreement you have concluded with us within the statutory period of 7 years.
  • Marketing (if allowed)
    In order to provide you with personal offers, we use your personal data/contact details. This data will only be used if you have given your explicit permission for this.
  • Fraud prevention
    For the purpose of fraud prevention, if there is a legitimate interest, we use your IP address, address details and payment details. If this is necessary for the proper processing of your order, we can also provide your personal data to third parties. You can read more about this in this privacy statement.

ADVERTISEMENT

We can, with your permission, inform you about offers, special promotions and news from Val Pottery via e-mail marketing.

CONTACT AND NEWSLETTER

Through our web store we offer the possibility to ask questions through various channels (such as e-mail, telephone and social media). You choose which data you provide. The data you send us will be kept for as long as this is necessary for the complete answering and handling of your question.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe.

DATA FOR GIVEAWAYS

When participating in competitions or win promotions, we ask you for information, such as your name, home address and/or e-mail address. We need this information to be able to carry out the giveaway and to announce the winner(s).

CUSTOMER INQUIRIES

We are constantly working on improving our services so that they meet your needs even better. That is why we may use your data (customer ID, e-mail address and/or telephone number) to invite you for a non-binding customer or market survey. In this way you help to optimize our webshop. Participation in such a survey is completely voluntary. How long the associated data is stored varies per study. As soon as the investigation has been definitively completed, we will delete all data that can be traced back to you.

PUBLICATION

Your customer data will not be published by us.

PROVISION TO THIRD PARTIES

We can pass on your data to our partners. These partners are involved in the execution of the agreement and may under no circumstances use data for purposes other than those stated by us. The secure processing of your data is guaranteed by means of a processor agreement between Val Pottery and the partner. An example of such a partner is our logistics partner. This will receive your customer number, order number, name and delivery address from us. After all, they need this information to deliver your package to the address you have chosen.

Social media buttons are included in our webshop. This allows you to share articles that you find fun, useful or useful with your friends on your social media account. valpottery.be will not be able to access your social media account. These buttons only provide a link and do not pass on any personal data to third parties. We recommend that you carefully read the privacy policy of the social media parties where you have an account so that you know how your data is used and how you can adjust your settings accordingly.

GOVERNMENT

In some cases, we must pass on personal data to the government. This can occur, for
example, if certain government institutions need this data for the performance of their tasks.
It may also be that the police or judicial authorities need certain information in the event of
fraud or abuse, or certain supervisors may gain access to personal data in the context of an
investigation.

Cookies

When you visit our web store for the first time, a notice is shown in which we explain why we use cookies. We regard subsequent use of our web store as consent to the use of cookies.

You are free to disable cookies through your internet browser. Keep in mind that it is possible that our website will no longer work optimally.

SECURITY

We take many security measures to limit misuse of and unauthorized access to personal data, both organizationally and technically. By means of a strict access control, we ensure

that your personal data is only accessible to employees for whom it is necessary that they work with it.

RETENTION TERMS

The personal data described above will be kept for as long as necessary to process your order(s), including warranty, unless there is a legal obligation that requires longer retention (such as the tax retention obligation). View and change your data

For questions about our privacy policy or questions about access to and changes to (or deletion of) your personal data, you can contact us at any time via the contact details below.

To prevent misuse, we may ask you to identify yourself adequately. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find these in the settings of your internet browser. If the data is incorrect, you can request us to change the data or have it removed.

CUSTOMER SERVICE CONTACT DETAILS

Val Pottery
info@valpottery.be

RIGHTS YOU CAN EXERCISE WITH REGARD TO YOUR DATA

Right to information
You have the right to a transparent and comprehensible explanation of how we handle your data and which rights you can exercise in that regard. You can find a detailed explanation about which data we collect from you and how we handle it in this privacy statement.

Right of access
You have the right to request access to the data we collect from you at any time. You can request this via info@valpottery.be.

Right to correction
If your personal data is incorrect or outdated and/or if you want to have it completed in the event of incompleteness, you can do this 24/7 via your account on our website.

Right to object
If you do not agree with the way we process your personal data, you have the right to object to the processing of your data.

Right to data portability
You have the right to receive data that you have provided to us under the agreement(s) you have concluded with us in a structured, commonly used and machine-readable format. In this way you can store this data yourself in a database or in a database of another party. The relevant data includes your name, address and residence details and order history. You can request this information via info@valpottery.be.

Right to restriction
You have the right to request a restriction of the processing of your data. This means that we may keep your data, but not use it. If you believe this applies, please contact us at info@valpottery.be.

Right to be forgotten/request to delete account
You have the right to request that we delete any data we have collected from you. When you submit a request to delete your account, we will delete the data that can be traced back to you, except for the data that we are required or allowed to keep by law.

Right to lodge a complaint
Of course, we are happy to help you if you have complaints about the way in which we handle your data. Please contact us via info@valpottery.be. In addition, under privacy legislation, you also have the right to submit your complaint to the Dutch Data Protection Authority. You can contact the Privacy Commission for this.

QUESTIONS?

Do you still have questions about your personal data? Please feel free to contact us at
info@valpottery.be. We are happy to help you!